dgb88's Privacy Policy

dgb88 is a safe and reliable online gaming platform for users in Bangladesh. This Privacy Policy ("Policy") describes how dgb88 collects, processes, stores, and protects your personal information when you use our website, mobile platform, and related services ("Services").

By using our Services, you are considered to have agreed to the terms of this Policy. If you disagree with any part of this Policy, please stop using our Services.

This Policy applies to all registered members, guest users, and anyone who visits or uses our platform or Services. It is an integral part of our Terms & Conditions.

dgb88 may collect the following types of information:

2.1 Personal Identity Information

• Full name (in Bengali and English)
• Date of birth (for age verification — our Services are for persons aged 21 and above only)
• National ID number or passport number (for identity verification)
• Address and contact details

2.2 Contact Information

• Email address
• Mobile number
• Country and region of residence

2.3 Financial Information

• Payment method details — bKash, Nagad, Rocket, Upay, or bank transfer information
• Transaction history (deposit and withdrawal amounts and dates)
• Account balance and bonus information

Note: We never store your full payment card number or banking PIN. All financial transactions are processed securely through third-party payment processors.

2.4 Technical & Usage Information

• IP address and device information
• Browser type and operating system
• Time and frequency of platform access
• Gameplay history and preferences
• Cookie and local storage data

dgb88 collects your information through several methods:

3.1 Information You Provide Directly

When you register an account on dgb88, request a deposit or withdrawal, contact us, or fill out any form — you are providing information directly. Providing this information is entirely voluntary, though certain details are necessary for us to deliver our Services.

3.2 Automatically Collected Information

When you use our platform, some information is collected automatically. This includes information gathered through cookies, web beacons, and similar tracking technologies. This data is primarily used to improve platform performance and ensure security.

3.3 Information from Third Parties

In some cases we may receive information from legitimate third parties, such as payment processors or identity verification providers. This collection is always done in compliance with applicable law.

dgb88 uses the information collected for the following purposes:

1. Account Management: Handling registration, login, account verification, and security.
2. Service Delivery: Processing gameplay, bonuses, and promotional offers, and completing transactions.
3. Identity Verification: Confirming age and identity, preventing fraud, and complying with anti-money laundering (AML) regulations.
4. Customer Support: Helping you resolve questions and issues, and managing 24/7 live chat and email support.
5. Platform Improvement: Analysing usage patterns to improve service quality.
6. Marketing Communications: Sending promotional offers and updates subject to your consent.
7. Legal Obligations: Complying with applicable laws, regulatory guidelines, and court orders.
8. Responsible Gaming: Identifying potentially problematic gaming patterns and providing support to users.

dgb88 applies industry-standard technical and organisational measures to protect your personal information.

5.1 Technical Security Measures

• SSL/TLS Encryption: All data transmitted on our platform is protected by 256-bit SSL encryption.
• Data Encryption: Sensitive data at rest is always stored in an encrypted state.
• Firewall & Access Controls: Only authorised personnel have access to the information they need.
• Regular Security Testing: Our systems are tested through regular security audits.

5.2 Data Retention Period

We retain your information for as long as your account is active and as necessary to provide our Services. Even after account closure, we may retain certain information for a defined period to fulfil legal obligations, resolve disputes, and enforce our agreements.

5.3 Response to Security Breaches

In the event of a data security breach, dgb88 will promptly notify affected users and the relevant authorities, and will take the necessary steps to limit the damage.

dgb88 does not sell your personal information to third parties. However, limited information sharing may occur in specific circumstances:

6.1 Service Provider Partners

We work with selected third-party service providers who perform specific functions on our behalf, such as payment processing (bKash, Nagad, Rocket, Upay, and banks), identity verification, game software supply (Pragmatic Play, Spribe, JILI, etc.), and technology infrastructure. These partners only have access to the information necessary to perform their functions and operate under strict confidentiality agreements.

6.2 Legal Obligations

We may be required to disclose information pursuant to a court order, a lawful request from law enforcement, or applicable law. In such cases we will disclose the minimum amount of information necessary.

6.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify users in advance in such situations.

dgb88 uses cookies and similar technologies to improve our Services and deliver a personalised experience.

7.1 Types of Cookies

• Essential Cookies: These are necessary for the core functionality of the platform — maintaining login sessions and keeping security features active. Disabling them makes it impossible to use the Services.
• Functional Cookies: Remember your preferences, language, and session information so you have a better experience on future visits.
• Analytical Cookies: Collect anonymous statistics to help us understand how users interact with the platform. This information helps improve our Services.

7.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, disabling essential cookies may limit some features of dgb88.

As a dgb88 user, you have the following rights over your own personal information:

1. Right of Access: The right to receive a copy of the information we hold about you.
2. Right to Rectification: The right to request correction of any inaccurate or incomplete information in your records.
3. Right to Erasure: The right to request deletion of your personal information in certain circumstances — although we may be required to retain some data due to legal obligations.
4. Right to Restrict Processing: The right to request that processing of your information be limited in certain cases.
5. Right to Data Portability: The right to receive your information in a structured, commonly used format.
6. Right to Object: The right to object to your information being used for marketing purposes.
7. Right to Withdraw Consent: The right to withdraw previously given consent at any time.

To exercise these rights, please contact us. We will generally respond to your request within a reasonable time.

All dgb88 Services are for persons aged 21 and above only. We do not knowingly collect or process the personal information of minors.

Age verification during account registration is mandatory. If we become aware that a minor is using our Services, we will immediately close the relevant account and delete any collected information.

If you believe a minor has created an account on our platform, please notify our support team promptly.

Some operations necessary to deliver our Services may be carried out by international servers or third-party service providers located outside Bangladesh.

For such international data transfers, dgb88 ensures that your information remains subject to the same standards and safeguards described in this Privacy Policy. We only work with partners who maintain appropriate data protection measures.

dgb88 reserves the right to amend or update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• By displaying a prominent notice on the platform
• By sending a notification to your registered email address (where applicable)
• By updating the "Last Updated" date at the top of this page

If you continue using our Services after any changes, you are considered to have accepted the updated Policy. We therefore recommend that you review this page regularly.

For any questions, concerns, or requests regarding this privacy policy, please contact us. Our support team is available 24/7 and can assist in both Bengali and English.

To verify any request related to your personal information, you may be required to provide your account details to confirm that you are the actual account holder.

If you believe your privacy rights have been violated and you are not satisfied with our response, you have the right to file a complaint with the data protection authority of your applicable jurisdiction.