Frequently Asked Questions
dgb88 FAQ —
dgb88 FAQ —
Answers to All Your Questions
From deposits and withdrawals to VIP benefits, live casino, and bonus terms — everything you want to know about dgb88 in one place.
Frequently Asked Questions
It is natural to have questions about accounts, payments, bonuses, or games when using dgb88. On this page we have compiled the most frequently asked questions across four key topics — VIP and cashback, deposits, withdrawals, and live dealer games. If your question is not here, our support team is always ready to help.
VIP & Cashback
dgb88 has four VIP levels — Bronze, Silver, Gold, and Platinum. The weekly cashback rate is up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold, and up to 1.5% at the top Platinum level. Cashback is calculated based on your total wagers each week.
Each week, a set percentage of your total wagers is credited to your account as cashback, based on your VIP level. Cashback is paid out after the week ends. It is added directly to your balance, so you can use it without any additional wagering requirement.
Playing regularly and keeping your account active will gradually move you up to higher levels. Starting from Bronze, you can work your way up to Silver, then Gold, and eventually Platinum. Contact our support team for full details on the conditions for tier changes.
Platinum members get up to 1.5% weekly cashback, along with priority support and access to exclusive promotional offers. As dgb88's top tier, Platinum members also enjoy faster service and a more personalized experience.
If your account is inactive for an extended period, your VIP level may be reviewed. It is a good idea to keep playing regularly to maintain your VIP status. For any questions about tier changes, feel free to reach us via live chat or email.
How to Deposit
The minimum deposit is ৳300 across all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer, the minimum amount is the same.
dgb88 supports five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi commercial banks such as Dutch-Bangla Bank, BRAC Bank, or IBBL are supported. Mobile banking methods offer the fastest credit times.
Go to the Cashier section, select "Nagad", and send money to the designated number. Save your transaction ID and enter it in the form. The minimum deposit is ৳300. Your account balance is usually updated within a few minutes.
First, confirm in your payment app that the transaction was successful. If it was, take the transaction ID and a screenshot, then contact us via live chat or email us at [email protected]. The support team will verify and credit your account promptly.
Yes. A 100% welcome bonus is available on your first deposit at dgb88, up to ৳8,000. For example: depositing ৳1,000 gives you an extra ৳1,000 bonus, bringing your total balance to ৳2,000. A wagering requirement of 15x the bonus amount applies.
How to Withdraw
Yes, withdrawals at dgb88 are processed 7 days a week, 24 hours a day. Whether it is the middle of the night or a public holiday, funds typically reach your mobile wallet or bank account within 1 hour.
To withdraw bonus winnings, you must first meet the wagering requirement. For the welcome bonus, you need to wager 15x the bonus amount. For example: if you receive a ৳1,000 bonus, you must complete a total of ৳15,000 in wagers before the bonus winnings become withdrawable. Once the requirement is met, you can withdraw normally from the Cashier.
Processing is usually completed within 1 hour of submitting your request. If there is a delay, first check the status in your Cashier panel. If the request shows as "processing" and more than 1 hour has passed, please contact support.
The minimum withdrawal amount is ৳500. Requests below this amount will not be processed. Contact the support team to find out about the maximum withdrawal limit.
For security reasons, dgb88 only approves withdrawals to wallets or bank accounts registered in the player's own name. Sending funds to another person's account is not possible. This is necessary to prevent fraud and to protect your account.
Live Dealer Games
In live roulette, a real dealer spins a wheel and releases a small ball. You place chips on the board to bet on specific numbers, colors (red/black), or groups of numbers. Once the ball stops, the outcome is determined by where it lands. Everything is visible in real time via live stream.
Yes, both games are available in the dgb88 live casino. Teen Patti is a popular three-card game from South Asia — the player and dealer compare hands, and whoever has the best hand wins. Andar Bahar is simpler — one card is shown and you bet on whether a matching card will appear on the right (Andar) or left (Bahar) side.
Yes, live dealer games feature professionally trained people who stream live from a studio. You can see the cards or dice in real time. World-class providers like Evolution Gaming and Ezugi ensure a safe and fair environment.
Absolutely. The dgb88 live casino runs through a browser on both Android and iOS devices — no separate app download is needed. With a good internet connection (4G or Wi-Fi), you can enjoy uninterrupted live streaming on mobile.
Yes, Baccarat is one of the most popular games in the dgb88 live casino. You bet on which of two hands — "Player" or "Banker" — will score closest to nine. A third option is "Tie". The dealer handles card dealing and score calculation, and everything is visible live.
More questions? We are ready to help
If you could not find an answer here, contact our 24/7 support team — in Bengali or English.
Live Chat — available directly on the site, 24/7
Email: [email protected]
Support available in both Bengali and English
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